Returns & refunds policy
7 days, free
Return unused products in original packaging within 7 days of delivery and we pay the return shipping: in the Bay Area a van picks it up; elsewhere we send a prepaid freight label.
8 to 30 days, you pay shipping
Between 8 and 30 days after delivery, unused products in original packaging can still be returned; the return shipping (van pickup fee or freight) is deducted from the refund.
After 30 days
No returns after 30 days. Warranty claims are handled separately and never expire within the warranty period.
Fit guarantee
If our fit finder said a product fits your vehicle and it does not, the return and pickup are free and we refund in full, including any install fee.
Installed products
A rack or tent we installed can be returned within 30 days if undamaged; the install fee is not refunded because the service was performed.
Refund timing
Refunds go back to the original payment method within 5–10 business days of the item reaching our warehouse. If you paid by an order request (no card), no charge was made and nothing is owed.
Home-care beds
For hygiene reasons a mattress that has been unsealed is not returnable; the bed frame is.
Reservation deposits
A reservation deposit is a real, fully refundable payment toward a product that has not shipped yet. Cancel any time before it ships and we refund the whole deposit to your card within 7 working days. We show the expected ship date before you pay; if it slips, we email you the new date first and you choose to keep the reservation or take a full refund (if the new date is more than 30 days later, we refund unless you tell us to keep it). The rest of the price is charged to the same card only when the product is ready to ship, after we email you.